FAQs

Get the answers to the questions we’re asked most often…

Getting Started

How quick can i get set up on NEST systems?

We can start setting you up as soon as you join NEST. Set up is done electronically and can be done as quick as a day. Then we will set up your classes on myMA and build you a lead generating website.

How much does it cost to join NEST?

We work hard to make our pricing as simple as possible, we offer a premium service that has everything we do bundled into one package. The set up fee is £199.00+VAT. 

We charge 6 – 8% of your student collection fees, excluding VAT

You get access to everything we offer from day one and can start using our services as soon as you’re ready, giving you peace of mind. Our service charge is based on the size and revenue of your business. This charge will decrease as your business grows and increases it’s turnover.

Will I get any support with the set up of my NEST account?

We will hold your hand throughout the whole process. You’ll be assigned your own Onboarding Coach who will call you during your first 5 weeks to talk you through the setup and then arrange training on all our products.

If I’m with another billing company, can I transfer the Direct Debits over without getting my students to complete new DD mandates?

Absolutely. We will be able to work with your existing DD provider to get all your active Direct Debits transferred over to us without you having to do anything at all.

Direct Debit Overview

Is NEST Management FCA regulated? What does this mean?

Yes, NEST Management are proud to be regulated by the Financial Conduct Authority (FCA). The FCA regularly review financial companies to ensure that they are treating customers fairly. So, you can be confident you are working with a legitimate business and crucially – that your money is safe.

What is the Direct Debit Guarantee?

The Direct Debit Guarantee offers protection to customers paying by Direct Debit in the rare event that there is a payment error.

If a customer receives a refund from their bank they are not entitled to, they must pay it back at the organisation’s request. Any dispute resolution takes place outside of the Direct Debit scheme. Whilst NEST Management is not liable for any indemnity requests your business may receive, we will assist with the process of dispute resolution should this service be required.

What kind of payment is Direct Debit suitable for?

Direct Debit is a suitable solution for recurring payments like training fees for regular students. If you need to arrange one-off payments such as events or merchandising, this may not work for you. However, NEST Management offers alternative payment solutions for these situations.

Contact us here to find out more. 

What are the payment timings for Direct Debit?

Unlike payments by credit or debit card, Direct Debits are not instant. It takes 3 working days to set up a new payer and to collect from payers on an existing Direct Debit agreement. Once a payment request has been sent to the student’s bank, it cannot be amended or recalled.

Can I easily change Direct Debit provider?

Yes! The Direct Debit bulk change process allows you to move all your existing Direct Debits easily between providers, and NEST Management will be there to assist you every step of the way.

How do I receive funds I have collected using NEST Management?

NEST Management will collect all your monthly Direct Debit payments and any other payment/transactions made through our services and deposit them in one monthly instalment made directly into your nominated bank account.

When do I receive my payment?

Your payment will be deposited into your account on the 25th of every calendar month. Should this date fall on a weekend, it will be deposited on the last working day before this date.

How will the payments appear on my customer’s bank statement?

Transactions will show as paid to NEST Management. Each payer will be given an agreement number which will show as a unique payment reference number, “NEST00xxxxxx”. Quote this agreement/payment reference number when contacting NEST Management about your account. This will allow us to action any change as soon as possible.

What do I need to provide when contacting NEST Management?

Give us a call or send us an email 9-5, Monday – Friday. When you join us, you will get a unique school ID. Please quote this when getting in touch. If you need to make any changes, please also provide your agreement/payment reference number.

eDD Set Up

Can I fill in the payment details on the payers behalf?

Due to strict rules around Direct Debits, each customer MUST fill in their payment details themselves. You will set the price and help to guide them through the process, but the customer must complete all information and agree to the Terms & Conditions themselves.

Can I set payments to start on a particular date?

Direct Debit collections take place on either the 1st or the 15th of the month. Should these dates fall on a weekend or bank holiday, then payment would be debited the following working day. You can nominate the month in which you would like your student’s payments to start.

Can new students sign up through my website?

We provide purpose-built websites and booking widgets to ensure a premium online experience for all your prospective students. Your club will even be listed on www.getintomartialarts.com to boost your business’ visibility online.

Can new students set up from their mobile?

Customers can set up from any web-enabled device. Every payer receives an email and text message with a link to set up their agreement.

Are there any limits on the amount I can collect through Direct Debit?

There is no maximum amount for Direct Debit collections through NEST Management, however there is a minimum of £5.00 per agreement.

Amendments

Can I change the price on a payment plan once it has been created?

Yes. The Direct Debit agreement allows you to increase or reduce payments either on a one off or on an ongoing basis. You can request a price change through myMA on either the student or agreement records. Or you can call/send an email, quoting your school ID and agreement/payment reference number.

As we are regulated by the FCA, we need to provide the payer with 10 working days’ notice of any price change. So, if you are planning to make a change, let us know ASAP so it is processed in time for the payer’s collection date. Any requests received after the cut off, we will action for the next payment collection date.

Prices and changes are linked to an agreement. If you have more than one student on an agreement, please ensure you provide us with the new price for the entire agreement. This will prevent any confusions and issues in the future.

NEST Management will not accept price changes from payers. If a change is required, this must be requested from a member of your team. Any payer requesting such a change will be directed back to your club. This ensures your students’ fees are always set at the correct rate.

Can I suspend a customer’s payments for a period of time?

Yes, if you want to offer a payment break for a customer, this can be arranged. We can offer up to 3-month payment suspension on a Direct Debit agreement. Like price changes, NEST Management can only action suspension requests received from a member of your team.

What if a customer’s payment fails?

If a customer’s monthly instalment fails. We will continue to attempt recollection of a failed Direct Debit up to four times. However, it is important to note that NEST Management is not a debt collection company. If we are unsuccessful in collecting the payment, we will let you know and recommend you speak to the customer directly.

A customer has paid their monthly fees in Class. Should I inform NEST Management?

Absolutely! If NEST Management is not informed of fees paid in class, we will automatically attempt recollection of any monies due by Direct Debit. Confirmation of payment in class must be provided by a member of your team.

What if I need to change the payment collection date?

Once the agreement has been signed by the payer and set up, any change to the payment date must be requested/agreed by the payer. If they have sent you a request to change the collection date, just forward us the request and we can get it changes ASAP.

How can a customer cancel their payments?

Your customer can provide notice to yourself or NEST Management directly to cancel their Direct Debit. Our standard Terms and Conditions explain that a payer will remain liable to pay Tuition Fees for the calendar month in which notice is given and for the following calendar month.

If you would prefer that we did not request notice from your customers, please let us know and we can remove this requirement from your agreements.

What if a customer cancels with their bank without providing notice?

Any customer that cancels their Direct Debit without notice (where required) will receive correspondence from NEST Management advising of their outstanding commitments. We will also advise you of all cancellations to ensure no training occurs without payment.

Software & Systems

Will I have access to everything as soon as I start?

Yes. We want you to get off to the best start possible and to do that, you need everything!

We can start setting you up as soon as you join NEST. We will help you bulk transfer your existing Direct Debits to us, set up your classes on myMA and build you a lead generating website. Because of our simple pricing, there are no add ons or bolt ons – you will get access to everything from day one.

I already have a great website, is there anything I can integrate into my own?

Yes – our booking widget is a short piece of code that can be put into any website. This will auto update with your lesson details and class times so your website is always up to date – and new students can make a booking without leaving your site.

Once a booking is made, all the details are imported into our custom system – myMA.

We also have Contact Widgets so they can make enquiries through your website. We will also provide you with links so students can complete their Direct Debit set up right there on your website.

Will your attendance tracking app work on all devices?

Yes – our booking widget is a short piece of

Yes it will – our attendance app is a progressive web app – with a simple click of a button the app will be installed on to a Windows PC or Laptop, a Android Phone or Tablet or an iPhone or iPad. 

If you don’t have  a WiFi or mobile connection at your academy, the app will sync to myMA when you have a signal again. 

If I’m with another billing company, can I transfer the Direct Debits over without getting my students to complete new DD mandates?

Absolutely. We will be able to work with your existing DD provider to get all your active Direct Debits transferred over to us without you having to do anything at all.

Marketing

How do I access the Marketing Consultancy?

NEST will provide a range of downloads and training custom designed for Martial Arts schools. We keep up to day with new trends and techniques to give you the edge.

Our team provide digital courses, webinars, face to face courses, written/video guides and downloads to turn you into a marketing expert!  

Will the Marketing resources be personalised to my School?

We have a catalogue of marketing materials that you can use for your club.

Our downloadable campaign materials are designed to be relevant to as wide a range of schools as possible. You will be able to add your school name, phone number, website and logo to editable fields to make the design your own.

Do NEST provide template campaign material?

Yes! NEST design several campaigns a year that you can download and use. This includes digital material suitable for social media, and print material you can have in your dojo. 

All our previous campaigns are ready and waiting to be used.

Do NEST offer advice on Social Media marketing?

Yes, NEST offer live webinars, video tutorials, written guides and all the information you need to become a social media expert.

Our guides are specifically designed for Martial Arts marketing and getting new students.

Get in touch

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