I started using billing companies in 1999 initially with EFC for Martial Arts then UP for Fitness Kick Boxing. I chose this method of fee collection for two reasons:- it had become too big a task to administer the Direct Debits as my schools grew; and all the successful schools in the USA used billing companies and I’m a big fan of copying proven success.
The service from these two operations was ok, however they were often trying to sell me something and lacked a little bit of customer care – they didn’t really seem to have my business interests at heart.
At this time I had no previous experience in business and soon figured out the Martial Arts was as competitive as any other business and not always the open and honest industry I thought it might be.
I was then introduced to NEST by a friend and although initially quite sceptical, I started to use their services and have never looked back.
Gerard Turvey is the most professional businessman I have ever met. His integrity, honesty and transparency is reflected in the quality of the staff at the NEST Office and exceptional customer care given by the team. I just wish I lived closer to Nottingham so I could pop into see everyone more often!
Over the years the Turvey family have become very good friends. We have shared quite a few journeys together and I have seen NEST grow into the company you see today.
NEST have been instrumental in implementing administration systems into my operation and helping out with a huge range of issues from disgruntled parents to legal issues.
I am looking forward to working with the new software and phone apps which will make it even easier for me to keep an eye on the performance of my Group at a glance.
Having the KPI,s at my fingertips helps me spot any danger signs with a particular Academy but also tells me when an Instructor is doing well, so I can share good practice with the whole group.
